Get help configuring, running and troubleshooting software

Moderator: slax

How to post INFO about your problem !

Postby don_crissti » Mon Aug 17, 2009 4:30 pm

@ users having troubles:

When asking for help related to software problems keep in mind that providing accurate information is critical. Here are some advices on how to do that:

1. Make sure your system (apps included) is up to date. Follow sarcastic_bastard's instructions HERE.

2. Logout then log back in (reason for a new, fresh gnome session explained at no. 4) and see if the problem persists.

3. Start the application in terminal and check/post the output. Most often, the output is quite relevant and forum members/developers should have little trouble figuring out what's wrong on your side.
If there's too much output, you can use some CLI magic to save the output to a file: command 2>&1 | tee /path/to/file
Code: Select all
rhythmbox 2>&1 | tee ~/debuglog
the above will save the output produced by rhythmbox to a file named debuglog in your home dir.

4. Sometimes it is very hard or impossible to replicate a bug/problem using the terminal (e.g. a buggy nautilus extension, problems with gnome-settings-daemon, hal etc). So, what to do ? There's a hidden file in your home dir named .xsession-errors. Inside you can find almost all errors and output produced on your system during your current gnome session.

@ forum members:

If you know of any other techniques/means to get the right info please post here.

Thank you !
Those who cling to life, die; those who defy death, live.
Uesugi Kenshin
don_crissti
User avatar
Hero Member
Hero Member
 
Posts: 2261
Joined: Thu Nov 15, 2007 2:16 pm

Forum Statistics

Who is online

Users browsing this forum: No registered users and 1 guest

Options

Return to PCLinuxOS Gnome Apps & Software

cron